BGW Mortgage Brokers
Complaints and feedback
If you have a concern about your experience with BGW, you can contact Brion or Finsure’s complaints team.
Contact BGW
brion@bgwmortgagebrokers.com.au
0452 070 387
Describe what happened, when it happened and the outcome you are seeking. Let us know how you would prefer to be contacted. Keep copies of relevant communications.
Contact the licensee’s complaints team
Finsure Finance and Insurance Pty Ltd
complaints@finsure.com.au
1300 346 787 (option 3)
Complaints Officer, Level 27, 10 Carrington Street, Sydney NSW 2000
Finsure’s published process states that it aims to acknowledge complaints within one business day and resolve them within five business days. Where more time is required, it describes providing its investigation outcome within 30 days. Read Finsure’s full complaints process ↗
Taking the matter further
If you remain dissatisfied, you can contact the Australian Financial Complaints Authority (AFCA), which provides independent dispute resolution for eligible financial complaints.
AFCA website ↗
info@afca.org.au
1800 931 678
GPO Box 3, Melbourne VIC 3001
For concerns about personal information, see the privacy information and relevant privacy complaint contacts.